Improving the service quality for passengers through training of the front line staff: A study based on the international airport in Sri Lanka

dc.contributor.author	Sirimanne, H. P. I
dc.date.accessioned	2014-10-29T08:19:03Z
dc.date.available	2014-10-29T08:19:03Z
dc.date.issued	2009
dc.date.submitted	2009	en_US
dc.identifier.uri	http://repository.kln.ac.lk/handle/123456789/1053
dc.language.iso	en	en_US
dc.relation.ispartofseries	TH720;
dc.subject	Service industries - Quality contro	en_US
dc.subject	Travel agents	en_US
dc.subject	Airports management	en_US
dc.subject	Commerce & Management Studies	en_US
dc.title	Improving the service quality for passengers through training of the front line staff: A study based on the international airport in Sri Lanka	en_US
dc.type	Thesis	en_US
dc.degree.grantor	University of Kelaniya	en_US
dc.degree.name	M.B.A.	en_US