Municipality Development for Business Growth: Conceptualization of Strategic Delivery Model for Sri Lanka

Abstract

This study focuses to review the concepts of strategic delivery model to conceptualize a model for delivery system, delivery of superior customer value, performance of the delivery system and origin of superior customer meaning. The context of the paper refers to municipality, which is an important aspect in local authorities. As per the scope of the study, it examines strategic delivery system & higher order construct to figure out strategic delivery gaps, and the content priorities in designing strategic service delivery systems for local municipality systems. Further, it has reviewed the related literature based sources on the concepts related to managerial perspectives which interlock with service delivering perspectives to build conceptual arguments. The paper suggests how to develop strategic municipality delivery systems by addressing to the service delivery gaps may occur. The conclusion has been made to provide a direction in implementing the proposed propositions for the future studies and to implement for upgrading the effectiveness of the existing service delivering systems in municipality.