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Enhancing the Service Level of Library Staff: A Study of University of Moratuwa Library, Sri Lanka.

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dc.contributor.author Gunawardhana, D.N.T.
dc.contributor.author Weerasooriya, W. A.
dc.contributor.author Kodikara, R.C.
dc.date.accessioned 2017-11-14T04:16:43Z
dc.date.available 2017-11-14T04:16:43Z
dc.date.issued 2017
dc.identifier.citation Gunawardhana, D.N.T., Weerasooriya, W. A. and Kodikara, R.C.(2017). Enhancing the Service Level of Library Staff: A Study of University of Moratuwa Library, Sri Lanka. Department of Library and Information Science, Faculty of Social Sciences, University of Kelaniya, Sri Lanka. p 24. en_US
dc.identifier.uri http://repository.kln.ac.lk/handle/123456789/17989
dc.description.abstract Service quality of library staff is one of the performance indicators of a library. The assessment of service quality provides an important feedback for libraries to assess and improve its services to its users. Enhancing the information resources and facilities are not enough to hold the users in the library with the rapid improvement of the technology. ‘Improving the Service Level of Library Staff’ has become a marketing tool in above situation. The objective of the research was to find out the ways to improve the Service Level of Library staff of University of Moratuwa Library. Students of the university were the population of this research and random sampling technique was used to select the sample. Survey was conducted to collect data from students and both quantitative and qualitative methods were used for data analysis. According to results of the survey, students were very satisfied with the service provided by library staff.However they have requested to resolve the background issues and build a conclusive learning environment. Increasing the library opening hours was a very important requirement for the users. Participants have suggested following when using library services; conducting training programs and workshops for library staff, having a session for staff in every month to introduce new concepts in the information field, improving the language ability of Tamil; writing, reading and speaking etc. Developing a ‘Performance Appreciation System’ to measure the service performance of library staffwould be helpful to motivate them to reach organizational goals. en_US
dc.language.iso en en_US
dc.publisher Department of Library and Information Science, Faculty of Social Sciences, University of Kelaniya,Sri Lanka. en_US
dc.subject Library en_US
dc.subject Library Staff en_US
dc.subject Service Quality en_US
dc.subject Sri Lanka en_US
dc.subject University of Moratuwa en_US
dc.title Enhancing the Service Level of Library Staff: A Study of University of Moratuwa Library, Sri Lanka. en_US
dc.type Article en_US


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