Abstract:
The prime target of this research article is to investigate the impact of internet-based
communications on employee’s satisfaction in the finance sector in Sri Lankan
context. With the rise of the internet-related communication system, electronic
mailing method was widely spread among corporate entities. While email has been
seen as a method for expanding authoritative coordination and responsiveness, the
utilization of electronic correspondence has a dim side to it.
This survey examined cyber incivility in the workstation of Sri Lanka and also
examined its impact on employee job satisfaction, organizational commitment, quit
intention. Data were collected from 65 employees. Results of the study displayed that
male boss/supervisors engaged in active forms of cyber-incivility while female
boss/supervisors engaged in passive cyber incivility. Regression analyses also
displayed that cyber-incivility was negatively related to organizational commitment
and employees’ job satisfaction. Employees who suffered cyber incivility were also
more likely to quit their jobs. Thus, cyber incivility has negative consequences on
both organizations and individuals
