Combining Industry 4.0 with Lean Healthcare to Optimize Operational Performance of Sri Lankan Healthcare Industry

Abstract

Healthcare is one of the industries that requires the highest quality services for the wellbeing of the society. Today, the demand for healthcare growing rapidly with increasing aging population, rapid urbanization, changing diets, inactive lifestyles and rising obesity levels. The Industry 4.0 technologies and lean techniques can be used to enhance the operational performance of the healthcare supply chain and the patient flow. This paper examines the factors contributing for the inefficiencies in Sri Lankan Healthcare sector and how the operational performance can be optimized through premedical diagnosis of diseases by incorporating Industry 4.0 technologies and lean techniques. Based on a systematic review of literature and feedback of healthcare professionals, the paper identifies the inefficiencies in the current healthcare system. A conceptual framework has been developed by considering the direct impacts from lean management practices and Industry 4.0 technologies on improving operational performance through pre-medical diagnosis of diseases. Thus, patients can take preventive actions and be more health conscious while the healthcare providers and other related parties can plan their medical services and supporting services for arising health requirements making the healthcare industry much more efficient.