User satisfaction on resources & services of academic library: A case of the library, University of Kelaniya

Abstract

It is said that the library is the heart of the university. Every academic as well as university library try their best to cater for the users to obtain information in a split second; the library has to play a vital role to satisfied the users. This study was conducted to identify the user’s satisfaction on resources and services available in the library at the university of Kelaniya. A designed questionnaire was distributed among the users who were undergraduates attached to five faculties: Social Science, Humanities, Commerce & Management Studies, Computing & Technology and Science. Using SPSS software, collected data was analyzed. The study revealed that most of the undergraduates were satisfied with available resources of the library. To them, books were the most favorable resource of the library, in preference to using journals and e-resources. In researching the resources, lack of awareness on services and resources, lack of staff support are the barriers that undergraduates experienced.