The impact of remote work on employee job satisfaction and well-being: a post-covid-19 pandemic quantitative study on the banking industry in sri lanka

Abstract

Remote work systems have been introduced to the world due to the pandemic by the WHO in 2019. With this new system, the lives of people changed a lot and different industries introduced this differently. The banking industry has encountered obstacles and prompted firms to use remote working methods. The main objective of this study was to examine the impact of remote working on employee Job satisfaction and well-being within the banking industry in Sri Lanka in the post-COVID-19 period. The study uses primary data to answer the research problem from 210 respondents in different banks in the Colombo district in Sri Lanka. The deductive approach was used to investigate the relationship between the variables and the purposive sampling technique was used for selecting the respondents. Survey strategy was used to collect data and collected data were analyzed using SPSS software, employing descriptive Analysis and inferential Statistical techniques to analyze the data and figure out the results of the research study objectives. Data Analysis is divided into five parts to analyze the results obtained. It includes Descriptive statistics, reliability analysis, correlation analysis, Regression analysis, and hypothesis testing. The results showed that there is a positive relationship between Infrastructure facilities, Work-life integration, Organisational Support, Organisational Culture, and Leadership with Employee job satisfaction and well-being. The findings of this study are extremely beneficial insights to understanding challenges faced by remote working employees in the banking sector in Sri Lanka and the recommendations that are provided aim to assist employees in overcoming these challenges.