Abstract:
Quality of service and customer satisfaction is key concerned area in the today’s
business. When considering education, quality of educational service and stakeholder
satisfaction can be taken as more important. Most of the performance management
systems are fails to address and consider the entire stakeholder needs after considering
the importance and contributions of all stakeholders to the organization. The
Performance Prism Model can be used as one of performance management and
measurement tool which is closely looking at measurement from a stakeholder
perspective. Performance prism model is taking consideration of two ways process as
first identify the what are the want and needs of stakeholders and second to identify
what are the organizations wants and need from its stakeholders. The purpose of the
study is to review the performance prism model and to identify the possibility of
application of this model into higher educational institutions. Finally presents the
interrelation between stakeholder need, organizational capabilities, existing process,
strategies and stakeholders’ role. The study concluded that use of performance prism
model can be highly benefited in an academic institution and the process should start
from identifying stakeholder needs, and then formulate strategies using existing
capabilities and process and finally deliver better value with the support of all
stakeholders in the system.
