Abstract:
Conflict management is the process of planning to avoid conflict where
possible and organizing to resolve conflict where it does happen, as rapidly
and smoothly as possible. The ability to manage conflict is probably one of
the most important social skills.
The aim of this research is to identify the influence of individualism and
collectivism on managing conflicts at work place. Hence, it is necessary to
identify the factors that influence on individual’s conflict management styles
for improving work place relations and productivity of individuals, but very
few attempts have been made to find out the factors influencing managing
conflicts in the Sri Lankan context. Current study employs 86 respondents
who were randomly selected from the two public sector banks. The data
obtained from the structured questionnaire were analysed using descriptive
statistics, correlation, and regression analysis.
Through results it was found that there is a positive moderate relationship
between individualism and conflict management styles. Further, it is noted
that there is a positive moderate relationship between collectivism and
conflict management style, and also researcher found out that out of 86
employees, 23% prefer collaborating. And also 21% of employees prefer
accommodating. Two set of 20% employees prefer avoiding and
compromising. The least number of employees prefer competing.
