Abstract:
This article presents an in-depth case study on how an unknown small start-up tech company with
several augmented reality apps transforms itself into an award-winning best-selling app company by
raising awareness through a cross-platform social media marketing strategy. Interacting with
costumers and potential costumers in different social media platforms helped the company’s
portfolio brand raise awareness, engagement and increase interaction with its different audiences.
The study focuses on one of the company’s portfolio brand, an augmented reality app that enables
you to explore the world around you. Study results show that having an online presence in social
media platforms greatly benefited the company’s app sales and helped increase brand awareness.
Interacting with costumers directly with an in-house design strategy, in different social media
platforms, helped raise awareness for the app, generated engagement with costumers and potential
costumers and increased interactions with its audiences which helped increase sales as well. The
social media marketing strategy also helped create “buzz” within the tech community and allowed
for more partnerships and investment.
